Description
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
Author: Jan Carlzon
Binding Type: Paperback
Publisher: Harper Business
Published: 02/15/1989
Pages: 160
Weight: 0.28lbs
Size: 7.96h x 5.29w x 0.42d
ISBN: 9780060915803
Language: English
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